Location: 214 - 216 Pasteur
Job Type: Full time
Welcome new customers at the Centers and answer/consult courses through phones or through emails.
Provide efficiently course information and arrange meeting sessions, experience sessions and classes for parents and students.
Supervise student recruitment and customer services.
Maintain good relationship with existing customers and build new student and parent profiles for potential students in the centers.
Serves as a key liason with the center’s customers and partners such as schools, educational organizations.
Coordinate with relevant departments to solve problem immediately if any.
Work very closely with the team to achieve the KPIs.
In charge of the entire operational activities, teaching team and operation staffs.
Collaborate with teaching team and operation staffs to ensure the best educational environment for students and parents.
Ensure staffs are scheduled and trained to support all hours and duties for smooth operation at Centers.
Monitor purchases and expenditures for the Centers.
Maintain and upgrade database systems/procedures for all operations tasks at the Centers.
Provide financial and academic reports to the Director.
Collaborate with other departments to organize and supervise occasional events or loyal customer event or workshop at the Centers.
Contribute to the development of localized marketing strategies to promote Kindermusik.
A strong background in Sales and Operation with at least 3 years of experiences in educational industry.
Bachelor Degree preferably in Business, Marketing, Commerce.
Excellent written and spoken English.
Customer service orientation; multi-taking skills.
Critical thinking and problem solving.
Excellent decision-making and leadership capabilities.
Elegant attitude, good communication skills, enthusiasm for work.
Being supportive to the team and willing to work beyond the requirement/expectation.