Client Service Executive
212 Ly Chinh Thang
- Be able to develop new clients and well maintain the existing ones is more important.
- Work with potential and existing clients to gain insights on the needs of clients, market practices and brand awareness.
- Manage clients’ expectations and ensure satisfaction.
- Perform in developing proposals and quotations for company’s service.
- Provide regular two-way communication between clients and team, to provide strong team representation and set proper client expectations.
- Understand clients’ businesses and generate new ideas for proposals that meet clients’ needs and expectations.
- Take part in brainstorming sessions.
- Development, production and delivery of projects from proposal right up to delivery.
- Delivering on time, within budget, that meet expectations.
- Ensure that all processes and procedures are completed, quality standards are met.
- Guide, coach and manage team members to ensure that they serve clients professionally and promptly
- Be willing to support other internal projects as required.
- Good interpersonal communication skill, be able to share stories, particularly in relation to proposals and presentation.
- Good in speaking, good at writing (for both Vietnamese and English).
- Sound strategic and implementation skills, attention to detail and the capability to handle multiple projects smoothly and thoroughly.
- Confident and proactive with a positive attitude.
- Well-organized, good time management, and particularistic when working in details.
- Ability to work long hours, especially under tight deadline.
- Travel to the client may be required.
- Proficient with computers and software spreadsheet programs.
- Work in a creative & professional environment.
- Have a chance to work directly with industry partners, both local and international.
- Have a chance to see your succession planning: Account Executive -> Senior Account Executive -> Associate Account Manager -> Account Manager -> Senior Account Manager -> Account Director
- At least 2-year experience at production house/ advertising agency;
- Experience in the same position across various relevant field is an advantage
- Good understanding of customer and market dynamic requirements.
- Professional appearance and persona.