Client Service Executive

Location: 212 Ly Chinh Thang

Job Type: Full time


Client service:

  • Be able to develop new clients and well maintain the existing ones is more important.
  • Work with potential and existing clients to gain insights on the needs of clients, market practices and brand awareness.
  • Manage clients’ expectations and ensure satisfaction.


  • Perform in developing proposals and quotations for company’s service.
  • Provide regular two-way communication between clients and team, to provide strong team representation and set proper client expectations.
  • Understand clients’ businesses and generate new ideas for proposals that meet clients’ needs and expectations.
  • Take part in brainstorming sessions.

Project follow-up:

  • Development, production and delivery of projects from proposal right up to delivery.
  • Delivering on time, within budget, that meet expectations.
  • Ensure that all processes and procedures are completed, quality standards are met.


  • Guide, coach and manage team members to ensure that they serve clients professionally and promptly
  • Be willing to support other internal projects as required.



  • Good interpersonal communication skill, be able to share stories, particularly in relation to proposals and presentation.
  • Good in speaking, good at writing (for both Vietnamese and English).
  • Sound strategic and implementation skills, attention to detail and the capability to handle multiple projects smoothly and thoroughly.
  • Confident and proactive with a positive attitude.
  • Well-organized, good time management, and particularistic when working in details.
  • Ability to work long hours, especially under tight deadline.
  • Travel to the client may be required.
  • Proficient with computers and software spreadsheet programs.


  • Work in a creative & professional environment.
  • Have a chance to work directly with industry partners, both local and international.
  • Have a chance to see your succession planning: Account Executive -> Senior Account Executive -> Associate Account Manager -> Account Manager -> Senior Account Manager -> Account Director


  • At least 2-year experience at production house/ advertising agency;
  • Experience in the same position across various relevant field is an advantage
  • Good understanding of customer and market dynamic requirements.
  • Professional appearance and persona.